Bookings and cancellation policy

Bookings

Booking a CPDG event

Bookings can be made over the telephone, via post, or online through our website and our online booking system. You have a seven-day ‘cooling off’ period after the booking has been made, after this period the booking will be treated as confirmed. Please note once a booking is made you have entered into a contract.

Prices

Prices given on the website are correct as of January 1st 2023, they do not include any government charges or taxes, where applicable, which are added at the current rate, [currently 20% VAT].

Errors

CPDG ltd make every effort to ensure prices listed on the company website are correct however we are aware that errors do occur. If we discover a mistake in an advertised course price, we will contact you to give you the option of either reconfirming your order at the correct price or cancelling your order.

If we are unable to contact you or do not receive a reply from you, we will cancel your order. The information contained in the Website (including, the Discussion Forums) may contain technical inaccuracies or typographical errors. We reserve the right to make changes and improvements to any information contained within the Website, at any time and without notice.

Payment

On line bookings must be paid in full at the time of booking for a firm place to be held. With prior arrangement payment can be made by cheque payable to CPDG Limited, via BACS to sort code 40-19-04 account no. 61852981. All payment must be in UK pounds sterling.

Cancellations

Cancellation of a CPDG event If you cancel with 28 days notice or more, you must notify the CPDG Ltd in writing in such cases you will be entitled to a full refund. If you cancel within 28 days of the course start date, it is at the discretion of CPDG Ltd to issue a refund minus an optional £10 administration fee. If you cancel within 7 days of the course start date the full fees may be payable unless we are able to fill your space that you have booked. If it is due to ill health or other serious matters, it is the discretion of CPDG Ltd to issue a refund, and it may be necessary for you to provide evidence to support this. Any stated course pre-registration fee is non-refundable except in the unlikely event that CPDG Ltd is required to cancel the course. Transfers If you wish to transfer to another course, you can do so up to 28 days before any course that you have booked and paid to attend begins, providing space is available on that course. If you wish to transfer less than 28 days prior to your course start date, it is at the discretion of CPDG Ltd and dependent on spaces available or us being able to fill your space. CPDG Ltd reserves the right to cancel any course if there are insufficient enrolments, where applicable, minimum enrolment numbers are listed on the course web page. If, in the unlikely event a tutor cannot attend to teach the course, or the venue is unable to provide the appropriate training facilities, CPDG Ltd will endeavour to find a new date for the course to be held. Course Changes CPDG Ltd reserves the right to change the venue, cancel a course, amend the dates and / or fees and course tutors at any time and without prior notice. Fees will be refunded in full should delegates not wish to attend the alternative date. CPDG Ltd will not reimburse travel, accommodation or other expenses incurred and suggest that candidates take appropriate travel insurance. Books and Course Equipment In the unlikely event of a course being cancelled, the company will not be liable for any expenses incurred by the learner associated with joining that course. Please contact CPDG Ltd to check the course has confirmed numbers to run before purchasing any related course equipment and books etc. Access to information The Data Protection Act (1988) , and the GDPR give you the right to access information held about you. Your can exercise this right of access in accordance with the Act. Any information access request may be subject to a fee of up to £10 to meet any costs in providing you with details of the information we hold about you. Changes to our terms and conditions Any changes we may make to our terms and conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Contact We welcome and feedback, questions, comments and requests regarding our terms and conditions and they may be addressed to us via our contact form.