Body language and de-escalation techniques

Foundations of Body Language & Communication

Facial Expressions

Para-verbal Communication

Recognising & Interpreting Body Language

Aggressive Body Language

Defensive & Closed Body Language

Attentive Body Language

Contextual Interpretation

De-escalation Techniques – Strategies and Skills

Simple Listening

Active Listening

Empathy & Validation

Apologising (Without Taking Blame)

Agreeing with the 2% Truth

Inviting Criticism

Physical Presence and Non-Verbal Interventions

Stance and Angle

Respecting Personal Space

Touch and Gestures

Exercise 1 – Hand Gestures

Exercise 2 – Mirroring

Exercise 3 – Personal Space Zones

Final Assessment

Quiz: Interpretation of Body Language

Quiz: De-escalation Techniques

Quiz: Communication Mix

Eye Contact

Body language and de-escalation techniques Physical Presence and Non-Verbal Interventions Eye Contact

Use soft, consistent eye contact. Don’t stare. Break gaze occasionally to reduce pressure and appear calm rather than confrontational.

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