Body language and de-escalation techniques

Foundations of Body Language & Communication

Facial Expressions

Para-verbal Communication

Recognising & Interpreting Body Language

Aggressive Body Language

Defensive & Closed Body Language

Attentive Body Language

Contextual Interpretation

De-escalation Techniques – Strategies and Skills

Simple Listening

Active Listening

Empathy & Validation

Apologising (Without Taking Blame)

Agreeing with the 2% Truth

Inviting Criticism

Physical Presence and Non-Verbal Interventions

Stance and Angle

Respecting Personal Space

Touch and Gestures

Exercise 1 – Hand Gestures

Exercise 2 – Mirroring

Exercise 3 – Personal Space Zones

Final Assessment

Quiz: Interpretation of Body Language

Quiz: De-escalation Techniques

Quiz: Communication Mix

Previous Lesson

Quiz: Interpretation of Body Language

Body language and de-escalation techniques Final Assessment Quiz: Interpretation of Body Language

Learners label images and scenarios with the correct type of body language: defensive, closed, aggressive, etc.

Previous Lesson

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