As a learner at an HABC approved teaching Centre you have certain rights. You have the right to:
High quality training
You can expect the highest standards of quality training from suitably qualified Trainers, regardless of which of training centre you have chosen.
Be treated with respect
You will be treated with respect, courtesy and consideration for your dignity religious and philosophical beliefs.
All staff will treat you politely and pleasantly.
if you are not satisfied with the service you receive we encourage you to tell the trainer. You have the fight to a reasonable explanation.
Make a complaint
If the trainer is unable to resolve the problem please see the procedure below.
HABC adopt a pro active approach to resolving any complaints to a Customer’s satisfaction. To ensure this is as efficient as possible please follow these steps.
Contact the Trainer
The first step if you have a complaint is to talk to the Trainer, in private if necessary, who should try to resolve the problem immediately.
Contact CPDG limited
If you are not satisfied with the outcome the next step is to notify CPDG limited. We have our own complaints procedure.
Only after giving CPDG limited a chance to deal with your complaint should you ask HABC to investigate.