Body language and de-escalation techniques

This comprehensive course, equips you with essential foundational knowledge and practical skills, necessary for recognising, understanding, and effectively addressing confrontational behaviour.

Emphasis will be placed on implementing diverse strategies, particularly focusing on body language, and de-escalation techniques.

Throughout the course, you will gain valuable insights into the science of non-verbal communication, examine a wide range of practical techniques aimed at diffusing conflict situations, and engage in interactive exercises designed to reinforce your learning, and confidence.